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Unlock the true potential of your remote monitoring and management (RMM) platforms with our comprehensive consulting services tailored specifically to MSPs and ITSPs. At Comer Technology Group, LLC, we understand the unique challenges you face in maximizing the capabilities of RMM tools. Our expert consultants possess deep knowledge and hands-on experience with leading RMM products, including ConnectWise Automate, Datto RMM, and N-Central.


Efficiently automate routine tasks, streamline processes, and drive productivity by leveraging advanced scripting capabilities within your RMM platform. Our consultants will help you harness the power of scripting and automation to optimize your operations.


Ensure proactive problem resolution and minimize downtime with effective monitoring and alerting configurations. Our consultants will optimize your RMM platform to provide real-time insights into the health and performance of your systems, enabling you to take immediate action.


Gain valuable insights into key metrics and performance indicators by leveraging customized reporting and analytics solutions. Our consultants will help you unlock the power of data, enabling you to make data-driven decisions to fuel your business growth.

Workflow Optimization

Streamline your operations and enhance efficiency with tailored workflow analysis. Our consultants will identify bottlenecks, optimize processes, and align your RMM platform with your unique business requirements, empowering you to deliver exceptional services to your clients.


N‑central delivers the RMM capabilities MSPs need to control increasingly complex networks. On-premises, in the cloud, Windows, MacOS, or Linux—our RMM tools elevate your monitoring and management capabilities.

CW Automate

ConnectWise Automate is the RMM solution that gives you complete access and control over agent and agentless devices across your entire network. You can remotely access endpoint devices, either manually or automatically, without disrupting users while you resolve performance and/or security-related issues.

Datto RMM

Datto Remote Monitoring and Management (RMM) is a secure cloud-based RMM platform. You can remotely secure, monitor, and manage endpoints with Datto RMM to reduce costs and improve network efficiency.

Latest RMM Related Tips

Is Automate web ready?

Automate: Exciting new Web UI Features towards Parity

March 13, 20233 min read

One of the biggest gripes and complaints over the years has been the lack of feature parity (and frankly extremely limited capabilities) for the CW Automate Web UI. Over the last year, we have seen a steady transition of that changing…and that process continues with the 2023.3 release.

Typically, the three biggest complains were:

  • Lack of Script Editing/Creation

  • Lack of Monitor Editing/Creation

  • Lack of Search Editing/Creation

Well, that has all now changed! Let’s take a look at some of the major feature releases over the last year that have solved the above issues. Now, keep in mind…this is in no way an exhaustive list of the other features added nor is it in great detail. We listed the overviews and links to the features.

I am excited to see where this continues to go. Plugins are really the next major step…

Release 2023.3

New features released:

  • Searches module: Computer Searches have been added to the Web Control Center to allow you to create, edit, and manage computer searches for use within key Automate workflows (group assignment, etc.). This is a critical step in allowing you to do key workflows within the Web Control Center that you currently manage within the Control Center. Searches in the Web Control Center

Release 2023.2

New features released:

  • Remote Monitor Management and Configuration: Automate users will have access to remote monitor management and configuration within the Automate Web Control Center. Partners will now have the ability to create new and modify existing remote monitors in the Web Control Center from a cleaner and simpler UI. This is the first phase of a multiple-phase release plan for Remote Monitors. Remote Monitor Tab for Groups. In this phase, the following remote monitors can be created for groups:

    • Event Log

    • Service

    • Process

    • File

    • Directory

Release 2022.9

New features released:

  • Group Settings: Groups Module in the Web Control Center

    • Added the Settings tab to the Groups screen in the Web Control Center. This enhancement, along with the addition of Exclusion groups, now gives you the ability to manage general Group settings from the Web Control Center, including Autojoin searches, permissions, and Patching Policies.

    • Added the ability to export the Group screen tabs to a CSV. This feature will be added to more screens in the Web Control Center in upcoming patches.

Release 2022.4

New features released:

  • Script Editor: Using the Script Editor in Web Control Center

    • The following enhancements to the Script Editor are now available:

    • Script Save As Button: The Save As button in the Script Editor now enables you to save the current script with a new name.

    • Copy/Paste Script Steps: Individual script steps can now be copied and pasted between scripts or within the currently selected script.

    • Script Search: The Search function has been added to the Script Editor to quickly locate specific items within the script.

    • Script Row Navigation: Script rows can now be navigated by using the Up and Down keyboard buttons.

    • Enhanced Script Logging: Users can now enable the Enhanced Script Logging toggle on the Settings tab of the Script Editor. When enabled, additional logs will be contained in the output which can be leveraged when developing and troubleshooting a script.

    • System Time Variables: The following system time variables have been added to the Script Editor:

      • ServerDateTime

      • AgentDateTime

      • UTCDateTime

      • ServerTime

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